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How do I close my account?

We're sorry to hear you're considering closing your account. If you'd still like to move forward, you can submit your request using any of the options below.

  • In person with a government-issued photo ID
  • By phone after completing member verification
  • By email, provided the email address has been on file for at least 90 days
  • Through a secure message in Online Banking
  • By mail with a signed request

Please note that if you request to close your account by phone, we will also need a written request by email before we can complete the closure. If you submit your request by email, a Member Service Specialist will contact you to verify and confirm the request.

We're sorry to see you go. If you're open to it, we'd appreciate the opportunity to better understand what's prompting your decision and explore whether we can help address any concerns. Please call 800.444.8115, option 5. We'd be happy to speak with you.