Member Support

Answers to frequently asked questions about CCCU membership and accounts.

• What do I need to open an account?
• Do you offer medallion signature guarantees?
• How do I add or remove a joint member to or from my account?
• How do I change my phone, address, or other contact information with CCCU?
• What is CCCU's routing/ABA number?
• How do I find my MICR/ACH Account Number?
• How do I find my Member Number?
• What are your branch hours?
• Where can I find the CCCU Member Service Agreement?
• Which holidays are you closed?
• Are CCCU accounts insured?
• How can I submit a question or concern to CCCU?
• When will I receive my checks after ordering them?
• Where are CCCU ATMs located?
• What is the fax number for CCCU's Member Contact Center?
• Is my account information available after business hours?
• Why did my check bounce when I had money?
• How can I set/reset my PIN number?