How do I freeze/unfreeze my credit card?

You can quickly freeze your card in the CCCU Credit Card App.

If you temporarily misplace your credit card or find it’s missing, freeze the card right away. To activate, sign in to digital banking, select your credit card, and click “Freeze Card.” Once you’ve found your card, you can unfreeze it just as easily.

To get the app, visit our card controls page

Freezing your card isn't a notification that your card is lost or stolen, or that there have been unauthorized transactions on your account. It's simply a way to confirm no transactions can be made until you find your card.

If your credit card is missing, lost, or stolen, or if you notice unauthorized transactions, please call 800.449.7728 immediately. Simply freezing your card won't alert CCCU that it's lost or stolen.