We have extended our call center hours to better assist members with the transition to the new Online Banking Platform. We can be reached at (503) 232-8070 or (800) 444-8115 from 8:30am PST to 5:30pm PST.
CCCU has taken a number of steps to ensure protection of your account while using our online services. We use 128-bit
secure socket layer (SSL) encryption, our systems are monitored 24/7 and our systems are updated regularly for the latest technology
and security patches. We also use multiple layers of authentication when you sign onto our online banking system. Our
personal image gallery allows online users to select an image, which is used as an additional layer of authentication.
Phishing attacks use fraudulent email messages and web sites designed to fool recipients into divulging personal financial data, such as social security numbers, credit card numbers, account user names, and passwords.
Phishing attacks happen frequently. Once phishers gain access to personal information, they can use your credit cards, steal your identity, and ruin your credit rating. In a typical case, you'll receive an email that appears to come from a reputable company that you recognize and do business with, such as your credit union or insurance company. In some cases, the email may appear to come from a government agency.
Many phishing emails will warn you of a serious problem that requires your immediate attention. Email phrases such as "immediate attention required" or "please contact us immediately about your account" will then encourage you to click on a link to go to the institution's website.
In Phishing scams you could be redirected to a phony website that may look exactly like the real thing. Sometimes, in fact, it may be the company's actual web site. In these cases, a pop-up window will quickly appear for the purpose of harvesting your financial information. In either case, you may be asked to update your account information or to provide information for verification purposes: your social security number: your account number, your password, or the information you use to verify your identity when speaking to a real financial institution, such as your mother's maiden name or your place of birth. If you provide the requested information, you may find yourself the victim of identity theft.
CCCU will never solicit personal/private information via email.
How to protect yourself:
WHAT TO DO IF YOU FALL VICTIM:
Contact us immediately and alert us to the situation. If you have disclosed sensitive information in a phishing attack, you should also contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file, which will help prevent thieves from opening a new account in your name. Here is the contact information for each bureau's fraud division.
P.O. Box 740241
Atlanta, GA 30374-0241
P.O. Box 1017
Allen, TX 75013
P.O. Box 6790
Fullerton, CA 92834
Click here to report all suspicious contacts to the Federal Trade Commission or call 1-877-IDTHEFT.
TIPS FOR BEING A SECURE USER:
Each user has a responsibility to keep their system protected. We highly recommend the following steps to protect yourself and your system.
CCCU recommends using the most recent version of your preferred browser to ensure the highest level of security.
Internet Explorer 10 or greater
click link below to login to Online Banking